NDS InfoServ’s Payment Management Services

NDS InfoServ has been providing automated solutions to the healthcare industry for over 20 years, including:

  • Paper EOB to 835 conversion services. Including proprietary denial code mapping, paper patient payment conversion, and exception processing. NDS converts over 40 million paper EOB’s to 835 annually.
  • Denial Management. Including workflow, reporting and document management.
  • Bank Reconciliation Services. Including reconciling all EOB/ERA with their ACH/Check payments improving providers AR recovery time and follow up.


NDS Intelligent Automation (RPA+AI)

Solution for Revenue Cycle Managment

NDS InfoServ Intelligent Automation practice combines artificial intelligence (AI) and robotic process automation (RPA) to automate complex processes in healthcare. Backed by a team of 15 Ph.D. data scientists, along with a highly skilled team of RPA developers, we have over 30 processes mapped with high automation potential in healthcare and healthcare revenue cycle management.

NDS InfoServ RCM Solutions Include:

  • Pre-Registration. Bot assisted mapping of patient insurance information with hospital records.
  • Claim Submission. Bot assisted retrieve and submission accurate claim and required documents.
  • Primary Follow-Up. Bot assisted follow-up with the payer for claim payment and retrieve claim status.
  • NDS Download Service. The following manual processes can be fully automated with RPA,including:
    o Bot assisted download ERA from payer sites
    o Bot assisted download Paper EOB from the lockbox,
    o Bot assisted download Payment information from Bank
  • Payment Reconciliation. Bot automated reconciliation of EOB/ERA with payment.
  • Kickout Reduction. Bot automated ERA Repair and posting with zero kickouts.
  • Denial Management. With advanced AI and prescriptive and predictive modeling,
    denial insights are discovered and applied reducing denials.
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