ROBOTIC PROCESS AUTOMATION
BUSINESS PROCESS OUTSOURCING
As the global business environment is going through fundamental shifts in technology, economy, demographics, and consumer preferences, leveraging the benefits of BPO and RPA together becomes vital for success.
RPA already yields the benefits traditionally attributed to BPO, such as cost savings, improved customer experience, and creation of new revenue streams for organizations.
However, RPA also brings forth new strengths – fast results, ease of scalability and flexibility, accuracy and quality. Plus mitigation of potential process control and data privacy and security risks.
It is reasonable to assume that a hybrid model that integrates RPA and BPO has the potential to transform entire industries.